Job Role: Learning Support Assistant / IT Support

Role Overview

Talha Asher is currently employed at BCI in the dual role of Learning Support Assistant and IT Support. His position combines supporting students with Special Educational Needs and Disabilities (SEND) in their learning with providing first-line IT assistance to staff and learners.

Key Responsibilities

Learning Support Assistant Duties

• Provide one-to-one and small group support for SEND students in and out of class.
• Assist in the implementation of Individual Education Plans (IEPs) and contribute to student progress reviews.
• Support students in developing independence, social skills, and confidence.
• Adapt learning resources to meet the needs of individual learners.
• Promote positive behaviour, emotional regulation, and wellbeing in line with BCI policies.
• Liaise with teaching staff to ensure differentiated strategies are in place for students.
• Maintain accurate records of student progress, incidents, and interventions.

IT Support Duties

• Provide first-line IT support to staff and students, including troubleshooting hardware, software, and connectivity issues.
• Set up and maintain IT equipment, including PCs, laptops, Macs, projectors, printers, and classroom AV equipment.
• Support students in the use of creative media software (e.g., Adobe Creative Suite, Logic Pro, Final Cut, etc.).
• Assist in maintaining secure access to networks, MIS systems, and online learning platforms.
• Monitor and update IT systems in collaboration with external IT providers where necessary.
• Provide basic training and guidance to staff and students on using IT equipment and software.
• Maintain asset logs and support with IT inventory management.

Person Specification

Essential Skills & Experience

• Experience of working with young people with SEND in an educational setting.
• Strong IT skills, with the ability to troubleshoot and resolve technical issues.
• Familiarity with creative media and educational software.
• Patience, empathy, and the ability to build positive relationships with students.
• Strong communication and teamwork skills.
• Ability to maintain confidentiality and adhere to safeguarding policies.

Desirable Skills

• Experience of working in post-16 SEND provision.
• Knowledge of safeguarding and child protection requirements.
• Ability to deliver basic IT skills training to learners.
• Awareness of GDPR and safe use of IT systems in education.

General Duties

• To comply with BCI’s Safeguarding, Health & Safety, GDPR, and Equality & Diversity policies.
• To attend staff meetings, CPD sessions, and mandatory training.
• To support the wider aims and ethos of BCI.
• To undertake any other reasonable duties as directed by the Principal.